Reno, NV

August 2024 to May 2025

Digital Organizer for Make the Road Nevada, I leverage digital platforms and creative strategies to amplify advocacy efforts, engage communities, and drive campaign success. My role encompasses social media management, content creation, and digital storytelling to advance the organization's mission.

Key Responsibilities:

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• Social Media Management 􀪼 Develop and execute social media strategies across multiple platforms to increase engagement, expand reach, and mobilize supporters.
• Content Creation 􀪼 Design compelling graphics, infographics, and digital toolkits to support campaigns, ensuring a cohesive and impactful brand presence.
• Web Design & Maintenance 􀪼 Manage website updates, create landing pages, and optimize digital assets for accessibility and engagement.
• Photography & Videography 􀪼 Capture and edit high-quality photos and videos for storytelling, event coverage, and promotional materials.
• Campaign Development & Management 􀪼 Plan and execute digital campaigns, leveraging analytics and audience insights to drive engagement and advocacy efforts.
• Email & SMS Outreach 􀪼 Craft persuasive emails, newsletters, and SMS blasts to inform and mobilize community members.
• Event Promotion 􀪼 Support in-person and virtual events through digital marketing strategies, livestreaming, and promotional content.
• Data & Performance Tracking 􀪼 Analyze metrics and insights to optimize digital strategies, ensuring maximum impact.
• This role requires creativity, technical expertise, and a deep understanding of advocacy communications to effectively engage audiences and drive meaningful change.

Remote, NV

Deceber 2024 to April 2025

Customer Support Representative for TurboTax, working remotely through Concentrix, I provided high-quality assistance to customers using the TurboTax software. My role involved handling inbound calls, guiding users through the tax filing process, troubleshooting technical issues, and ensuring a seamless experience with TurboTax services.

Key Responsibilities:

• Provided expert support to TurboTax users by answering inquiries about software functionality, tax filing procedures, and form accessibility.
• Assisted customers with troubleshooting and resolving issues related to software purchases, account setup, and filing status.
• Guided users through correcting tax return errors, responding to IRS rejection notices, and making necessary adjustments to refile successfully.
• Educated customers on available funding and payment options, ensuring they had a clear understanding of their choices.
• Delivered step-by-step instructions for locating tax documents, updating personal and financial information, and maximizing tax return accuracy.
• Maintained a high level of professionalism, patience, and efficiency in handling customer concerns while adhering to company protocols and compliance guidelines.
• This role strengthened my expertise in customer service, problem-solving, and tax-related technical support while operating in a fast-paced remote environment.

Las Vegas, NV

July 2016 to May 2024

• Directed full operations for Pancho’s Vegan Cantina, a multi-location veganrestaurant chain with six locations across three states, generating over $6.5M inannual revenue.
• Served as Area Manager, traveling regularly between sites to ensureoperational consistency, address unique challenges, and support individualstore leadership.
• Oversaw all aspects of business operations, including P&L management,budgeting, forecasting, staffing, and expansion planning.
• Managed a team of 54 employees, leading recruitment, hiring, onboarding, andperformance development across all units.
• Led in-house marketing, branding, and advertising efforts through MVIPrint, the restaurant group's internal print and design department.
• Directed the creation, production, and installation of all promotional materials,including menu boards, vehicle wraps, window graphics, signage, and large-format displays for each location and event.
• Supervised a creative team of seven (graphic designers, installers, and sales agents) to support branding consistency and high-quality output across the organization.
• Developed and executed marketing campaigns for community events, live entertainment, and seasonal promotions, increasing customer engagement and regional visibility.
• Streamlined workflow and production processes within the marketing team to ensure timely delivery and operational support for all restaurant locations.

Las Vegas, NV

May 2007 to July 2016

• Founded and operated a successful signage and graphic design company, generating an average annual revenue of $2.3M.
• Directed all aspects of the business, including profit and loss (P&L) management, budgeting, forecasting, and operational strategy, ensuring financial stability and growth.
• Managed a team of six employees, including designers and installation specialists, fostering a collaborative and high-performing work environment.
• Delivered custom design solutions, including casino store graphics, convention displays, vehicle wraps, and signage for high-profile clients across various industries.
• Acted as Senior Graphic Designer, personally creating complex designs, overseeing branding projects, and ensuring creative consistency across all deliverables.
• Led brand development efforts for both local and national clients, designing cohesive brand identities, logos, and visual strategies that enhanced brand visibility and market presence.
• Managed in-house printing operations, specializing in large-format, digital, and offset printing to deliver high-quality materials tailored to client needs.
• Supervised production workflows from concept to installation, maintaining quality standards and adhering to client specifications.
• Collaborated directly with clients to develop tailored solutions, from initial concept development to final production, ensuring satisfaction and alignment with their vision.
• Mentored graphic design students from The Art Institute, guiding them through internships and providing hands-on training to help them develop professional skills.
• Directed sales and marketing efforts, including the development of proposals, quotes, and county plans, resulting in expanded client base and increased revenue.
• Successfully prepared and executed the sale of the business, achieving a profitable exit after nine years of operation.

Las Vegas, NV

2006 to 2009

• bedroom accommodation.
• Supervised all night staff, including front desk personnel, housekeeping, security, and shuttle drivers, ensuring smooth, safe, and guest-focused operations throughout the night.
• Handled late check-ins, escalated guest concerns, and oversaw the delivery of guest services with a focus on responsiveness and satisfaction.
• Performed the night audit to reconcile daily financial activity, identify discrepancies, and prepare reports for accounting and upper management.
• Maintained accurate inventory of front desk and housekeeping supplies, ensuring proper stock levels and readiness for incoming shifts.
• Prepared all departments for the morning shift, ensuring guest areas were clean, stocked, and that shift handoffs were seamless and well-communicated.
• Frequently covered and led morning management shifts during gaps in leadership, handling daily operations, scheduling, and guest services with minimal oversight.
• On many occasions, was called upon to relieve management at Grandview Resort Las Vegas, a large-scale property with 2,256 units across eight buildings, stepping in during vacations, sick leave, or emergencies to ensure uninterrupted operations and service standards.
• Responded to emergency incidents, enforced policies, filed incident reports, and coordinated with external services when necessary.
• Trained and mentored new overnight staff to meet company service expectations and safety protocols.

Henderson, NV

2006 to 2007

• Led graphic design efforts for a local sign company specializing in vehicle wraps, trade show displays, and custom signage.
• Supervised a team of three graphic designers, assigning projects based on individual strengths and ensuring the efficient use of resources.
• Coordinated closely with installers to schedule and manage project timelines, ensuring smooth execution from design to final installation.
• Maintained high standards of quality control throughout the design, pre-production, and post-production processes, ensuring consistency and accuracy in all deliverables.
• Worked directly with clients to create customized designs that aligned with their branding and marketing objectives.
• Delivered creative solutions for various clients, including automotive brands and event organizers, contributing to successful product launches and promotions.
• Played a pivotal role in driving customer satisfaction by ensuring projects were delivered on time and met client expectations for quality and design.

 Orange County, CA

April 2003 to 2006

• Conducted comprehensive audits of Motel 6 and Red Roof Inn properties across Southern California, overseeing 22 properties in Orange County and parts of Los Angeles County.
• Audited key financial and operational areas, including profit and loss (P&L), budgeting, purchasing, labor reports, and room quality.
• Evaluated property maintenance quality, ensuring facilities met company standards for upkeep, guest satisfaction, and operational efficiency.
• Analyzed down rooms, room quality, and maintenance, identifying issues and reporting them to senior management for corrective action.
• Identified discrepancies, inefficiencies, and potential fraud, generating detailed audit reports with actionable recommendations for improvement.
• In cases of significant discrepancies, took over management of properties for periods ranging from 1 to 6 months, ensuring smooth operations and correcting any issues found.
• Terminated managers where discrepancies were found, assuming control of the property until a full investigation was completed and corrective measures were implemented.
• Trained and developed new managers and assistant managers, providing guidance on operational procedures, quality standards, and effective management practices.
• Worked closely with regional management to implement corrective actions, ensuring compliance with corporate standards and improving operational performance across all properties.

Fullerton, CA

1997 to 2002

I co-founded this company with a friend while still in college, at a time when few were offering graphic design, web design, and video production services. We saw an opportunity and built a full-service production facility, complete with a green room for video production and a 24-track recording studio. Since this was the field I was studying in college, I took on the majority of the workload, managing everything from production to operations, ensuring the success and growth of the business.